Services Terms & Conditions

1. Introduction

• All and any services or maintenance rendered by REPEAR to the Client is subject to terms and conditions contained herein.
• Upon transacting with REPEAR, the Client acknowledges and accepts the terms and conditions contained herein in addition to any other conditions that may be stipulated on the quotation, cost estimate or invoice.

2. Prerequisites

• The Client shall arrange access permit/gate passes and any type of permissions required to carry out the services at the property.
• Requirements such as water and electricity for the services at the site is to be provided by the Client.

3. Online Store Prices

• Rates and prices are listed on the website and are valid based on the type of service and option as selected by the Client when booking the services.
• Prices for services not listed on the website will be based on a written quotation/cost estimate and chargeable as per the quotation/cost estimate.

4. Responsibilities at Client’s Property

• REPEAR will ensure that appropriate protective measures are applied to protect furniture, equipment, and flooring before any services are carried out.
• After the completion of services, REPEAR undertakes to leave the work area in a tidy and orderly condition.

5. Property Access and Client Responsibility During Services

• A responsible person, whether the Client or a representative of the Client, should enable access to the property as scheduled, and be present at the property for the duration of the time spent at the property for the services by REPEAR staff.
• Should REPEAR staff attending a confirmed schedule not gain access to the property for whatever reason or the Client cancelling due to unavailability, REPEAR will be entitled to charge for the services as scheduled.

6. Cancellation of Services

• If the Client confirms a schedule for a service and cancels a scheduled appointment less than 48 hours prior to the scheduled date/time, the service will be treated as expended and will be charged for the services as scheduled.

7. Scheduled Service Times                            

• REPEAR is committed to rendering the services according to the times as scheduled or as set out in the Maintenance Contract.
• REPEAR will not be held responsible for any damage, including but not limited to that caused by water or fire, to the Client’s property or possessions, in the ensuing period between the booking time and the scheduled time for the services.

8. System/Equipment Malfunction

• REPEAR will not be held responsible for any malfunction or subsequent damage caused to any aspect the system, equipment or property of the Client where REPEAR recommends a replacement of a part or a replacement unit but the Client instead insists on a repair which subsequently fails.

9. Scaffold or Lifting Equipment and Safety Issues

• The Client will be charged additionally where scaffolding or lifting equipment may be required to undertake the services, unless stated otherwise, and the Client must ensure that there is sufficient access for REPEAR to erect such equipment.
• REPEAR will not perform the services if there are safety risks in the use of such equipment, however REPEAR will assist the Client to establish solutions in this regard.

10. Materials, Consumables and Spare Parts

• Materials, consumables and parts not included in the scope of services will be charged for separately and are subject to availability.
• If the items are to be sourced beyond the normal course, REPEAR reserves the right to set an appropriate margin depending on the sourcing dynamics.

11. Incorrect Information by the Client

• Where the Client provides incorrect information such as the scope of services or property size, REPEAR reserves the right to revise the price charged to the Client accordingly.

12. Liability for Losses

• REPEAR, it’s directors, staff or contractors shall not be held responsible or liable for all or any loss, damage, liability, cost, expense, claim, fine, penalty, injury or harm of whatsoever nature and howsoever arising and that may be incurred or sustained by the Client arising out of the services provided by REPEAR.
• In the unlikely event that representatives of REPEAR have given cause for suspicion that Client’s personal belongings have been violated, and is brought to the attention of the management in writing, REPEAR will conduct a thorough investigation to ascertain the facts and circumstances relating to such occurrence.
• REPEAR assumes no responsibility for any losses of personal items or personal property should the investigation establish that there is no evidence that the violation is attributable to REPEAR.
• It is the sole responsibility of the Client to always secure high value items and personal possessions of any nature.

13. Limited Liability for Damage to Property/Possessions

• Should any damage to the Client’s property or possessions be found to genuinely be attributable to the services carried out by REPEAR, the financial liability to REPEAR will be limited to the value of the services with a maximum value of AED 3,000.

14. Property Insurance

• REPEAR strongly advises that a home contents and property insurance plan is in place to cover any damage caused by means of water leakage, fire, and/or malfunctioning equipment or systems.
• It is expressly stated that the Client is fully responsible for their own insurance and that REPEAR bears absolutely no responsibility in this regard.

Maintenance Contract – Terms & Conditions

The Maintenance Contract are for a 12 month period and are subject to the terms and conditions as set out herein.

1. Condition of Property Systems

• Where the condition of the aircon, electrical and plumbing systems at the property have deteriorated due to irregular, infrequent or improper service or maintenance, REPEAR will provide a proposal for the rectification/restoration of the system before undertaking its obligations in terms of the Maintenance Contract.
• The cost to rectify/restore the systems are not included in the Maintenance Contract and as such will be charged for as a separate project based on quotation provided.

2. Payment Terms for Rectification/Restoration Projects

• Project works less than AED 5,000:
  • 100% of the project cost is payable in advance

• Project works more than AED 5,000 and less than AED15,000:
  • 60% of the project cost is payable in advance
  • 30% of the project cost is payable when materials are supplied to the premises or work is in progress
  • 10% of the project cost is payable on completion of the job

• For major projects, the payment terms will be detailed on the project quotation and will be subject to a payment contract.

3. Maintenance Contract Change

• REPEAR will permit the change of a Maintenance Contract on the following conditions:
• The Maintenance Contract is changeable only after 3 months from inception date.
• The Maintenance Contract can be transferred to a different property location, providing that the new property is of a similar specification.
• Where the new property is of a different specification, the contract price will be adjusted accordingly.
• The Maintenance Contract can be transferred to another Client on the same property, subject to an administration charge of AED 250.00

4. Cancellation of a Contract by a Client

• In the event that the Client wishes to cancel the Maintenance Contract, the Client must provide a 30 day written notice to cancel, and REPEAR will refund 75% of the paid value for the remaining period of the current contract.

5. Cancellation of a Contract by REPEAR

• REPEAR reserves the right to suspend or discontinue all services provided for in the Maintenance Contract in the event that the Client defaults on payment obligations or fails to settle invoices in accordance to the payment terms.
• Failure by the Client to rectify any payment default within 30 days will entitle REPEAR to cancel the Maintenance Contract.

6. Excessive Call Out

• REPEAR will charge for any additional callouts which exceed the provisions of the Maintenance Contract at the normal hourly rate.

7. Expiry of Maintenance Contract

• REPEAR cannot be held responsible for the condition of the systems at the Client’s premises after the expiry of the Maintenance Contract.
• REPEAR will however provide chargeable services, which can be booked and scheduled on the website, at the rate as published on the website.

8. Amendments to Services and Contracts

• REPEAR reserves the right, where necessary, to effect amendments to Maintenance Contract or changes to the service portfolio, which adjustments will be communicated in writing to the Client. Continuation of the services after the changes are effected, is deemed as an acknowledgement and acceptance of the changes.

9. Payment Method

• Payment for a Maintenance Contract will be made in advance through the payment gateway as provided for on the website, debit or credit card, bank transfer, or cheque.
• Payment for materials or additional services not covered by the Maintenance Contract can be made by debit or credit card, bank transfer, or cheque.
• The Client will pay REPEAR’s invoices in full, without any set-off, deduction, or counter claim.
• Where any amount is due and owing to REPEAR is not paid in full or by due date, REPEAR shall be entitled to, without prejudice to any other right or remedy, suspend performance of its obligations under this Agreement, by giving no less than 3 working days’ notice to the Client, stating the reasons for which it is intended to suspend performance.
• The right to suspend performance will cease when the Client makes payment, in full, of the amount due.

10. General Legal

• This Agreement is subject to the laws of the Dubai International Financial Centre (DIFC).
• Any dispute arising out of, or in connection with this Contract, including any question regarding its existence, validity, interpretation or termination, shall be referred for amicable settlement by a nominated senior representative of each Party within ninety (90) days of a Party first giving notice of the dispute.
• If amicable settlement is not reached within such time period (or longer period agreed in writing by the Parties), it shall be referred to the exclusive jurisdiction of the Courts of the DIFC.
• In accepting this contract requesting our services, each party irrevocably submits to the jurisdiction of the DIFC Courts and waives any objection it may have to disputes arising out of, or in connection with this contract being heard in the Courts of Dubai International Financial Centre, on the grounds that it is an inconvenient forum.
• This contract shall be governed by and construed in accordance with the law of the UAE.